Terms of Service

1. Agreement

By creating an account or using Cordline, you agree to these terms. If you do not agree, please do not use Cordline. If you are using Cordline on behalf of an organization, you are confirming that you are authorized to accept these terms for it.

2. Who may use Cordline

You must be at least 13 years old. If you are under 18, you may use Cordline only with a parent or guardian’s permission, and they must accept these terms with you.

3. What Cordline is

A communication platform connecting missionaries and ministry organizations with their supporters, through updates, photographs, prayer requests, and messages. Cordline Inc. is not a payment processor, a charity, or a fundraising platform. The giving section below explains how giving works.

Cordline is free for missionaries, organizations, and for supporters.

4. Your account

Keep your sign-in details to yourself; you are responsible for what happens under your account. Give us accurate information and keep it current. Tell us at support@cordline.app promptly if you think someone else has been using your account.

5. Ministry accounts and co-managers

A ministry can be managed by more than one person — commonly a spouse or a team member. One of them is the ministry’s primary missionary, or for an organization the primary account holder, who can invite co-managers and remove them at any time. Removing a co-manager removes their access; it does not delete anything they wrote.

If that person closes their account and someone else co-manages the ministry, the longest-standing co-manager becomes the primary and the ministry continues.

If a ministry is operated on behalf of an organization, any dispute about who controls it is between you and that organization. Cordline Inc. will not adjudicate it, and absent a court order we will recognize whoever currently holds the ministry’s primary account.

6. Your content

You own what you post. You give Cordline Inc. a non-exclusive, worldwide, royalty-free license to store, copy, adapt, and display your content solely in order to operate Cordline: showing it to the audience you chose, making thumbnails and other technical versions, backing it up, and — when you use Phoebe — sending the relevant parts to our AI provider so that it can help you write. This license ends when you delete the content, except for backups already taken and copies other people were permitted to keep.

We do not use your content to advertise, and we do not sell it.

7. What you may not do

Do not post anything unlawful, harassing, defamatory, hateful, sexually explicit, or infringing on someone else’s rights. Do not impersonate anyone. Do not post another person’s private information without their permission. Do not send spam or unsolicited solicitations. Do not try to reach accounts or data that are not yours, probe or test our security, or interfere with the service. Do not scrape or bulk-collect other people’s information. Do not use Cordline to raise funds you have no authority to raise.

8. Reporting, blocking, and content we remove

We have no tolerance for objectionable content or for abusive behaviour towards other people on Cordline. An account used for either can be suspended or closed, and the content removed, whether or not anyone has reported it.

Content is screened before it is published. Posts, comments, direct messages and prayer requests are checked automatically against a list of prohibited terms as they are written. Content that matches is refused and you are asked to change it — nothing is quietly published and then taken down behind your back.

Reporting. You can report any post, comment or message you believe is objectionable, choosing a reason — harassment or abuse, inappropriate content, impersonation, spam, or something else you describe. Reports come to us privately: the person you report is not told who reported them, and nothing on the content shows that a report was made. We review reports and aim to act on them quickly, usually within a day.

Blocking. A missionary or organization can block a supporter, and a supporter can end their relationship with a ministry in a way that blocks it. A block ends that relationship for good: that account cannot follow or request to follow that ministry again, and any direct-message conversation between them closes for both of them. A block cannot be undone from inside Cordline, so use it when you mean it. Blocking is specific to the two of you — Cordline has no other place where people who are not connected through a ministry can contact each other.

Removing content. We can remove an individual post, comment or message that breaks these terms, and we may do it without telling the person who wrote it. We keep our own record of what was removed and when. Where the behaviour is serious or repeated, we close the account as well.

9. Giving

Gifts to a ministry do not pass through Cordline. A ministry may show a link to its own giving page. Following that link takes you to a site run by the ministry or its organization and governed by their terms. Cordline Inc. is not part of that transaction: we do not receive, hold, or transmit those funds, and we are not responsible for them.

Contributions to Cordline are different. If you choose to support the platform itself, that payment is processed by Stripe and is not tax-deductible, because Cordline Inc. is a for-profit company.

We do not refund contributions. Once a contribution has been collected we do not refund it, and that applies to one-off and recurring contributions alike. Cancelling a recurring contribution stops what has not been taken yet; it does not return what has. This is about contributions to Cordline only — a gift you make to a ministry never reaches us, so there is nothing for us to refund and nothing for us to decide.

We make no representation about the tax treatment of any gift, or about how a ministry uses what it receives.

10. Notifications

Cordline sends email and in-app notifications, and — if you turn them on — push notifications and text messages. You can control most of these in your settings, though a few, such as messages about account security, cannot be turned off. The text-message terms are in the Privacy Policy.

11. Availability

We try to keep Cordline running, and we may change, add, or withdraw features. We will give reasonable notice before discontinuing the service itself.

12. Ending your account

You can close your account at any time in settings. We may suspend or close an account that breaks these terms, creates risk for other people, or where the law requires it. Where it is practical to do so, we will tell you why and give you a chance to respond.

When an account closes, the profile and personal details are removed. Posts made to a ministry feed can remain visible to that ministry’s supporters with the author’s name removed, because they are part of other people’s record of that ministry. The Privacy Policy describes this in full.

13. Copyright

If you believe something on Cordline infringes your copyright, send a notice to our designated agent. We remove infringing content, and we end the accounts of people who infringe repeatedly.

Our designated agent. Copyright Agent, Cordline Inc., 12636 High Bluff Drive, Suite 400 - 7024, San Diego, CA 92130. Telephone (858) 215-4454. Email dmca@cordline.app. The agent is registered with the United States Copyright Office. Send copyright notices to that address rather than to our general contact address, where they may not reach the right person quickly.

What to put in a notice. The Digital Millennium Copyright Act asks for six things. A notice missing one of them may not be enough for us to act on, so it is worth checking before you send it:

• Your signature, physical or electronic.
• Which copyrighted work you say has been infringed.
• What you are complaining about, and where it is, in enough detail for us to find it — a link is usually best.
• Your address, telephone number, and email address.
• A statement that you believe in good faith that the use is not authorized by the copyright owner, its agent, or the law.
• A statement that the information in your notice is accurate, and — under penalty of perjury — that you are the copyright owner or are authorized to act for them.

14. Third-party services

Cordline links to and works with services we do not control — a ministry’s own giving page, signing in with Google, the app stores. We are not responsible for them, and their terms govern your use of them.

15. Warranties

Cordline is provided "as is" and "as available", without warranties of any kind, express or implied, including merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that Cordline will be uninterrupted, secure, or error-free, that notifications will always arrive, or that content will never be lost.

16. Limitation of liability

To the maximum extent the law allows, Cordline Inc. is not liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, data, or goodwill. Our total liability for any claim will not exceed the greater of one hundred United States dollars or the amount you paid Cordline Inc. in the twelve months before the claim.

Some places do not allow these limits, in which case they apply as far as the law permits.

17. Indemnity

You will indemnify Cordline Inc. against claims arising from your content, your use of Cordline, or your breach of these terms or of anyone’s rights.

18. Governing law

California law governs these terms, without regard to its conflict-of-laws rules.

19. Apple and Google

For the iOS application: these terms are between you and Cordline Inc., not Apple. Apple has no obligation to provide support for the app. Apple and its subsidiaries are third-party beneficiaries of these terms and may enforce them against you. You confirm that you are not in a country subject to a United States embargo or designated as supporting terrorism, and that you are not on any United States prohibited-party list.

20. General

These terms and the Privacy Policy are the whole agreement between us. If part of them cannot be enforced, the rest still stands. If we do not enforce something straight away, we have not given it up. You may not transfer these terms to anyone else; we may transfer them in connection with a merger or acquisition. The sections on your content, giving, warranties, liability, and indemnity continue to apply after your account ends.

21. Changes to these terms

We may update these terms. When we do, we post the new version here with a new effective date and record what changed in the list at the end of this page. For material changes we will give notice before they take effect. Continuing to use Cordline after that means you accept them.

22. Contact

Write to support@cordline.app, or to Cordline Inc., 12636 High Bluff Drive, Suite 400 - 7024, San Diego, CA 92130.